Refund Policy for Lexis Development Student Portal

Effective Date: 11th, October 2024

At Lexis Development Company Ltd., we are committed to providing high-quality services through our Student Portal. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through the portal, including course fees, subscriptions, or any other paid services.

1. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

• Service Not Provided:
  If a service you paid for is not delivered or accessible due to technical issues on our end, you may be eligible for a refund. However, if the issue is resolved within a reasonable timeframe, refunds may not be issued.

• Incorrect Payment:
  If you are charged incorrectly or a duplicate payment is made, please contact us immediately, and we will process a refund.

• Cancellation by Lexis Development:
  If a course, subscription, or service is canceled by Lexis Development for any reason, you will be eligible for a full refund for any unused portion of the service.

2. Non-Refundable Situations

Certain payments may not be eligible for a refund:

• Change of Mind:
  Refunds will not be issued for situations where you have simply changed your mind after purchasing a service or course.

• Partial Use of Service:
  If you have used part of the service or course content, you may not be eligible for a refund. For example, if you start an online course and later decide to stop, refunds will not be issued for the portion already accessed.

• Failure to Complete a Course:
  If you fail to complete a course or access purchased content within the specified time, no refund will be issued.

3. Refund Process

To request a refund, you must follow these steps:

1. Submit a Refund Request:
   Send an email to refunds@lexisdevelopmentgroup.com with your request for a refund. Please include your full name, account details, the service or course purchased, and the reason for your refund request.

2. Verification and Review:
   We will review your request and may contact you for additional information. Our team will verify your claim and inform you of the outcome within 5 - 10 business days].

3. Refund Approval:
   If your refund request is approved, the refund will be processed to the original payment method used at the time of purchase. Refunds may take 10–15 business days to appear on your account, depending on your payment provider.

4. Exceptions

In some cases, certain services or promotions may be subject to specific refund terms. Please review the details of each service or promotion carefully before making a purchase, as such exceptions will override this general refund policy.

5. Changes to This Refund Policy

Lexis Development reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. Continued use of our services after any changes indicates your acceptance of the updated policy.